Share Your Pets Love
Become a Brand Ambassador and show the world your #foggydogstyle
Sound familiar? You’re not just a dog owner – you’re a proud dog parent who spends every spare moment with your pup. You might even joke that your dog has a better wardrobe than you! 🤭 If you’re constantly taking photos of your BFF (whose social media account you’re probably applying with), and you’re a fan of The Foggy Dog, then you could be just who we’re looking for! 🐶
Show off your #foggydogstyle and apply to become a Brand Ambassador today. Please read the full requirements below before applying!
FAQs
When will I receive my order?
We ship Mondays through Fridays, excluding holidays. We use a variety of carriers, including USPS, DHL, UPS and FedEx. Please allow the following total processing & shipping times for orders NOT containing any form of personalization:
– Standard shipping – 5-10 business days
– Priority shipping – 2-4 business days
– Express shipping – 2 business days for orders placed before noon ET
Note personalized items are made just “fur” you and require an extra 3-5 days of production time. We cannot accommodate split shipments at this time, so your full order will ship when everything is ready.
When will my personalized order ship?
Please note: personalized items are made just “fur” you and require 3-5 days of extra production time. This means that if you select standard shipping, your order could take 8-14 business days to arrive.
Selecting an expedited shipping method at checkout does NOT reduce the time it takes to personalize your item/s, it only impacts the shipping method.
At this time, we are unable to accommodate split shipments so your full order will ship once any personalized items are ready.
Please note all personalized items are final sale and not refundable, unless we make a mistake.
What if my package is delayed during shipping?
Sometimes packages are shipped promptly, but experience carrier delays. We use the US Postal Service to ship the vast majority of our packages and they are currently experiencing delays due to a high volume of ecommerce packages. While we have tried to provide a buffer for any USPS delays with our shipping deadlines, occasionally packages are delayed outside of our control. For packages that appear lost in transit, our policy is that if a package has not been delivered or shown movement within 10 days of the last USPS scan activity, we will issue a replacement or store credit. We have found that almost all delayed packages are delivered or show movement within that time frame.
What if my package is labeled as delivered, but I haven't received it?
When packages appear to be missing, it is almost always one of the following situations:
– The package may have been delivered to a neighbor’s home
– The package has been delivered to a different spot than normal on your property
– The shipping carrier marked the package as delivered before it actually has been
– Your package may be awaiting pickup at the local Post Office but the postal carrier forgot to leave the slip, the slip was lost, or was retrieved by another person in the household
We find that 9 times out of 10, a lost package shows up in a few days. Our policy is that if a package still hasn’t shown up 10 days after the labeled delivery date, we will issue a replacement or store credit.
What is your return policy?
We stand behind every product that we sell. If you aren’t 100% satisfied, we’re here to help!
We accept returns of items that are unused, unwashed, and in new condition.
– Returns received within 30 days of original ship date will be refunded in full, minus shipping charges
– Returns received within 31-60 days of original ship date will receive store credit
– We cannot accept returns after 60 days
Please note that shipping costs are non-refundable. Customers are responsible for paying return and exchange shipping costs, unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.
Please visit our Returns Center to initiate a return.
How do I exchange an item?
We are thrilled to announce that we now offer direct exchanges to make your shopping experience even more convenient. However, if you wish to exchange an item for a different color or a new product altogether, you can return any new, unused item for a refund and place an order for the new item that you would like instead. You will receive a coupon for free exchange shipping during the returns process.
Please visit our Returns Center to initiate your return.
Do you have a rewards program?
Yes! In June 2022 we launched V.I.Pup Perks, a loyalty program where you can earn points every time you shop, then redeem those points for discounts off future orders.
Learn more at our V.I.Pup Perks Rewards page or visit our dedicated rewards program FAQs page.
Where do you ship?
We currently ship to the U.S. only.